Terms & Conditions

 

No Fix – No Fee Policy

Our No Fix – No Fee policy means that if the engineer does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer.

This policy does not apply when:

  • The engineer is able to resolve the problem or effect the repair, but is only prevented from doing so by the customer requesting the engineer not to proceed with the work
  • The engineer is able to resolve the problem or effect the repair, but is only prevented from doing so because the customer does not possess the required software disc or product key
  • The engineer provides a clear and precise diagnosis of a failed components and the customer decides not to proceed with the replacement of the component
  • The policy does not apply to work related data recovery, laptop screen replacement, third party issues, computer virus or spyware problems or to cases in which the computer has been struck by lightning

Diagnostic Fee

The diagnostic fee is £45 and is charged when the engineer determines what the cause of the fault is and what the solution is to resolve the problem and is charged if the customer decides not to go ahead with the service. If the engineer cannot specifically diagnose the problem then no fee is payable.

Refund Policy

Our refund policy covers cases where the work that we have performed still has not fixed the problem for hardware or software issues either immediately or for a period of 1 month after the work done. It covers work that we have done that still hasn't achieved the main objectives requested. In these circumstances we will provide the customer a full refund.

This policy does not apply when:

  • Some data is lost after work is done on the computer
  • A software problem occurs after the 1 month warranty period that didn't exhibit during the first month
  • When the computer is damaged by electrical power surges such as lightning damage
  • If you change your mind about the work that has been done or you no longer want a hardware or software product purchased

 

 

Services

 

We are certified with the following certifications

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We are affiliates with the following companies

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